Shipping Policy

Thank you for shopping with Geocca. Below you'll find information about how we process and ship your order.

Order Processing

Orders normally require approximately 3–5 business days to be processed and prepared for dispatch.

During this time, your order is prepared, checked and packed before being handed over to the shipping carrier.

Processing times are separate from shipping/transit times.

Shipping & Delivery

We currently offer shipping to the United States.

Once your order has been dispatched, delivery typically takes approximately 8–15 days.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions or periods of unusually high demand.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched and the tracking details become available.

Please allow some time for tracking information to update after receiving your tracking details, as carriers may not scan a parcel immediately.

Shipping Costs

Geocca currently offers free shipping on eligible orders to the United States.

Any applicable shipping charges will always be displayed at checkout before you complete your purchase.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at geoccainfo@gmail.com.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Geocca is not responsible for delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.

Delayed Orders

If your order is taking longer than expected, please check your tracking information first.

If you still need assistance, contact us at geoccainfo@gmail.com with your order number and we'll help you check the status of your order.

Lost or Damaged Orders

If you believe your parcel has been lost in transit or your order arrives damaged, please contact us at geoccainfo@gmail.com with your order number and relevant details.

For damaged items, please include clear photographs of the item and packaging where possible so we can review the issue.

Customs & Import Charges

International shipments may be subject to customs procedures, duties, taxes or other import charges depending on the destination and applicable local laws.

Where such charges apply, they are the responsibility of the customer unless otherwise stated at checkout.

Returns

Shipping and delivery are separate from our returns process.

If you'd like to request a return, please refer to our Refund & Return Policy for eligibility requirements and instructions. Please contact us before sending an item back.

Contact Us

If you have any questions about shipping or an existing order, please contact:

Geocca
Email: geoccainfo@gmail.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.